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We partner with exclusive carriers to ship your order right to your door, wherever you are in Canada... typically in just a few days. We also offer easy pickup options from our warehouse in Montreal (note: Pick ups temporarily disabled due to COVID-19 restrictions at the warehouse)
Fast + Free Shipping
We stand by the quality and durablity of our equipment with a 1-year limited warranty. Something breaks? We'll repair it at no cost to you. Need a replacement? We'll cover that, too.
1 Year Warranty
Received your Ascend equipment, and not 100% satisfied? We're happy to accept your return/exchange within 30 days of delivery. See terms and conditions for more information.
Easy Returns + Exchanges
Shipping time for pre-orders. When ordering online, the product page will indicate if the item is in stock or not. If it isn't in stock, there will be a timeframe with dates indicating when the next batch is arriving here in our Montreal warehouse.
When you pre-order online or with a representative, this will guarantee you that you will receive the product from the earliest batch available. The batch dates will also be indicated on your order confirmation after checkout.
For example, if you order an item that is arriving between the 15th-30th of next month, this means that the container with your item can arrive at our warehouse anytime between those dates. Once we receive the shipment containing your order and after the container is unloaded, we will process orders for shipment within 48-72hr of receiving our stock.
For shipments within Quebec and Ontario, you should be getting the parcel in 1-4 business days after it has left our facility (7-10 business days for other provinces). You will also receive a tracking number once the shipping for your order has been processed.
Shipping time for orders that are in stock. If you order a product that is currently in stock, please allow us 1-3 business days to process the order. Once it has been processed for shipping, you will receive a tracking number. After your parcels have left our warehouse, delivery will take about 1-4 business days within Quebec and Ontario. For delivery outside these two provinces, please allow 7-10 business days.
Shipping / Delivery fees. Shipping fees for home gym equipments will vary depending on the weight, size and distance to cover. Larger and heavier items will be more costly to ship. The total amount and the delivery fees will be calculated at checkout based on the items in your cart as well as the address you've entered for shipping.
You may get a quick quote on the delivery fees by simply following the checkout process; the total amount will be shown before you are asked to enter payment details. Otherwise, feel free to contact us and we'll be happy to assist!
FAST SHIPPING. Our team is happy to help with any issues that arise.
We currently only offer local pickup in Montreal. However, this may be subject to change in the future as we are constantly growing and expanding our business. We aim to make home gym equipment easily available to as many Canadians as possible!
How does it work? PayBright is a financing solution company that we partnered with to allow clients to purchase our products and to pay for their orders in instalments.
If you've never used PayBright before, you will be able to select the option to pay with PayBright at the checkout page on our website. For qualifying customers, we offer payment plans for 3, 6 or 12 month with no interest.
Why isn't PayBright working? As PayBright is a financing solution, they have their own credit verification process to evaluate clients' eligibility. If you are encountering issues with purchasing our products via PayBright, or if you have any questions in regards to your financing solutions, please contact PayBright directly.
How do refunds work with PayBright? Should any refunds need to be processed after the purchase has been made, the refund will be issued back to whichever medium and account it has been initially withdrawn from. Refunds with PayBright may take slightly longer than usual as the transfer of funds need to first be processed from our company to PayBright, and then from PayBright to the client's account.
Unused items in their original box & packaging may be returned within 30 days for a refund in full.
If you’ve used the product and decided that you wanted to return it for personal reasons within that timeframe, a 10% restocking fee will be applied on the item since we will now need to sell it as a refurbished item.
In the rare occasion where you would receive a defective product, you would be able to return it for an exchange or a refund in full, even if you've used it.
We also strongly advise you keep the box and the foam packaging for a pain free return process if need be. Returning an item via shipping is not possible without a box since our preferred carriers like Fedex or UPS would not accept it. In the case that you would no longer have your box, and you wanted to return an item, you would need to physically return it to our warehouse in Montreal, Canada.
To learn more about our return and refunds terms and conditions, visit our page here.
You don't need to! The 10% (or more) discount is already applied on the products on our site when you add them in your shopping cart. 😁 You can see the actual price of the item in black and the red price tag next to it shows what the item will cost you after the said discount is applied.
Questions? Call one of our experts to chat about your purchase and find the best fit for your workouts!Contact us
Onward and upward. Together.
Join 2,000+ Canadians pushing themselves to the next level with Ascend.